"That's why we're excited to announce that, beginning today, brands will be able to leverage customizable social chatbots within the Socialbakers Suite. "Inbound messages from social media channels increased threefold during the first few months of the COVID-19 pandemic, overwhelming brands with questions from their customers," said Yuval Ben-Itzhak, President, Socialbakers. Not only do chatbots take care of the repetitive questions, regardless of the volume, time of day or the language, they also act as the conduit for quickly escalating more critical conversions to agents. To meet the expectations of customers, brands are turning to Conversational AI chatbots to help them instantly flag unanswered questions and respond to the most frequently asked questions immediately, so their agents can focus on more complex, personalized conversations. Today more than ever customers are online and they expect brands to be there too, responding to their questions and providing feedback without delay. In addition, the technology provides a seamless escalation to customer care agents with the full context of the query, increasing both customer satisfaction and agent productivity. AI chatbots improve the customer experience and save time by swiftly responding to huge volumes of queries. The addition of conversational AI chatbots enables marketers to automatically identify unanswered questions and instantly respond to frequently asked questions. Socialbakers, the leading AI-powered social media marketing platform, announced today that it has integrated conversational AI chatbot technology into the Socialbakers Suite.
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